Case Study:
AI-Powered EMR Platform
Empowering Patients, Transforming Healthcare
Client Overview
- Industry: Healthcare
- Country: Australia
- Client Type: AI-driven EMR platform provider
- Engagement Model: Co-managed Agile Product Development
- 3rd Party Integration: Tyro Payments, HealthLink HL7, Medipass SDK
- Primary Users:
- Healthcare Facilities (HCFs): Clinics, diagnostics, home health services
- Practitioners: Doctors, nurses, specialists
- Patients: Individuals accessing care, records, and health management tools

Client is a next-gen AI-powered Electronic Medical Records (EMR) platform designed to centralize healthcare delivery. With a patient-first mindset, they offer a comprehensive solution to manage medical records, billing, appointments, and care team collaboration. Built for modern multi-specialty clinics, home health providers, and diagnostic centers, client help streamline clinical operations and enhance care outcomes
Our Role
(Aligned with the Software Development Life Cycle)
Wireframing & Prototyping
Designed intuitive user flows for clinicians and patients, ensuring seamless UX
Product Engineering
Delivered robust, scalable architecture for the full EMR platform (web & mobile)
AI Integration
Embedded AI modules including NLP, OCR, smart merge, and ambient listening
Cloud Engineering & DevOps
Deployed secure, cloud-native infrastructure on AWS with CI/CD automation and monitoring.
Quality Engineering
Implemented test automation across modules, ensuring stability, performance, and compliance readiness
Technology Stack
Frontend
React, Redux, NestJS, NextAuth
Backend
Java 17, Spring Boot 3
AI/ML
Google DialogFlow, OCR, NLP, BERT
Database
MongoDB
Third-Party Integrations
Tyro Payments, HealthLink HL7, Medipass SDK, Google Maps, Microsoft/Apple/Google Login
Infrastructure
AWS: EC2, S3, Lambda, VPC, Elastic Beanstalk, CodePipeline, CloudWatch, Route53, WAF, Secrets Manager, IAM, SES, SNS, SQS, GuardDuty, Inspector, Backup Service


The Situation
Client is a next-gen AI-powered Electronic Medical Records (EMR) platform designed to centralize healthcare delivery. With a patient-first mindset, they offer a comprehensive solution to manage medical records, billing, appointments, and care team collaboration. Built for modern multi-specialty clinics, home health providers, and diagnostic centers, client help streamline clinical operations and enhance care outcomes.
Client set out to address these issues by designing a unified EMR platform capable of:
- Centralizing and streamlining health records for a complete, real-time patient history.
- Enabling AI-driven diagnostics to assist clinicians in early detection and informed decision-making.
- Facilitating seamless collaboration among care teams, regardless of location or specialty.
- Supporting deep integrations with laboratories, imaging centers, and billing platforms to reduce manual intervention.
- Ensuring accessibility, security, and compliance without compromising user experience.
The Solution
The client implemented a powerful, cloud-native platform designed for intuitive usability, AI-assisted automation, and secure, compliant data exchange. Built to meet the needs of modern multi-specialty clinics, diagnostic centers, and home health services, the solution combines advanced AI capabilities with scalable cloud infrastructure to unify healthcare operations end-to-end. Leveraging technologies such as React, Java Spring Boot, NLP, and AWS security services, the platform ensures high performance, real-time accessibility, and adherence to strict privacy standards.

The platform features:
- Healthcare Facility Management – Configure locations, rooms, and resources; manage team and role assignments; and streamline monthly invoicing for operational efficiency.
- Appointments & Booking Management – AI-powered doctor recommendations based on specialty and availability, dynamic time slot management, quick rescheduling, and integrated daily notes to reduce scheduling conflicts.
- Medical Records Management – A unified, secure view of patient histories, including allergies, medications, procedures, vaccinations, and referrals, accessible in real time across devices.
- AI-Powered Chatbots & Ambient Listening – Utilizes NLP, OCR, and voice capture to transcribe consultations, extract data from scanned documents, and deliver contextual diagnostic support through advanced AI models.
- Pathology & Radiology Modules – Enables lab and imaging center setup, HL7-based test result ingestion, and efficient external referral management.
- External Integrations – Seamless connections with HealthLink (HL7) for clinical data exchange, Google Maps for location services, and major identity providers (Apple, Google, Microsoft) for secure single sign-on.
- Payment Gateway Integration – Integrated Tyro Payments with automated invoicing, billing workflows, and reconciliation to accelerate revenue cycles.
- Ambient Listening: Transcribe and structure voice-based clinical conversations in real time
- OCR Document Processing: Extract diagnostic insights from scanned or uploaded documents
- Smart Merge: Consolidate fragmented or duplicate medical records using AI-driven similarity scoring
- Doctor Recommendation Engine: Context-aware matching of patients to providers based on history, specialty, and location
- Symptom Analysis via Chatbot: Guided conversational interface for pre-consult triage and intake
- Health History Predictive Summarizer: Summarizes patient records for physicians based on past notes and diagnoses
Business Impact
Reduced Clinical Admin Load
30% less manual documentation via voice and OCR
Faster Patient Onboarding
Profiles created in <5 mins
Improved Provider Efficiency
Unified medical history dashboard enhances decisions
Accelerated Revenue Cycles
Seamless Tyro integration, invoice auto-generation
Secure Team Collaboration
Role-based access and cross-team sharing
Compliance & Scalability
SOC2 readiness and cloud scalability with AWS
Testimonial
What our clients are saying

Micah Bergdale
CEO, Joulez.

Gregg Jackowitz
Co-founder and COO at TryRedeem

Rahman Mohammed MD
CEO & Co-founder, VivoDoc.

Sachin Lohe
Chief Technology Officer, ScaleWith

Dr. Andrew Hamilton
Founder & CEO, Weva.ai

Key Milestones
- Launch of AI-powered EMR with multi-user support (patients, providers, staff)
- Successful onboarding of 20+ healthcare facilities and diagnostic centers
- Completion of Tyro integration with real-time invoice and billing
- Implementation of HL7 integration via HealthLink for pathology and radiology data
- Rollout of AI Gateway for voice transcription, OCR, and data extraction
- Launch of smart merge feature to consolidate fragmented records
- Live deployments with clients including Nightingale, TCC, and Complete Intake
- Integration of external logins (Google, Apple, Microsoft) with access control
- Deployment of audit, access control, and compliance features for SOC2 readiness