Case Study:
AI-Powered EMR Platform

Empowering Patients, Transforming Healthcare

Client Overview

  • Industry: Healthcare
  • Country: Australia
  • Client Type: AI-driven EMR platform provider
  • Engagement Model: Co-managed Agile Product Development
  • 3rd Party Integration: Tyro Payments, HealthLink HL7, Medipass SDK
  • Primary Users:
    • Healthcare Facilities (HCFs): Clinics, diagnostics, home health services
    • Practitioners: Doctors, nurses, specialists
    • Patients: Individuals accessing care, records, and health management tools

Client is a next-gen AI-powered Electronic Medical Records (EMR) platform designed to centralize healthcare delivery. With a patient-first mindset, they offer a comprehensive solution to manage medical records, billing, appointments, and care team collaboration. Built for modern multi-specialty clinics, home health providers, and diagnostic centers, client help streamline clinical operations and enhance care outcomes

Our Role

 (Aligned with the Software Development Life Cycle)

Wireframing & Prototyping

Designed intuitive user flows for clinicians and patients, ensuring seamless UX

Product Engineering

Delivered robust, scalable architecture for the full EMR platform (web & mobile)

AI Integration

Embedded AI modules including NLP, OCR, smart merge, and ambient listening

Cloud Engineering & DevOps

Deployed secure, cloud-native infrastructure on AWS with CI/CD automation and monitoring.

Quality Engineering

Implemented test automation across modules, ensuring stability, performance, and compliance readiness

Technology Stack

Frontend

React, Redux, NestJS, NextAuth

Backend

Java 17, Spring Boot 3

AI/ML

Google DialogFlow, OCR, NLP, BERT

Database

MongoDB

Third-Party Integrations

Tyro Payments, HealthLink HL7, Medipass SDK, Google Maps, Microsoft/Apple/Google Login

Infrastructure

AWS: EC2, S3, Lambda, VPC, Elastic Beanstalk, CodePipeline, CloudWatch, Route53, WAF, Secrets Manager, IAM, SES, SNS, SQS, GuardDuty, Inspector, Backup Service

The Situation

Client is a next-gen AI-powered Electronic Medical Records (EMR) platform designed to centralize healthcare delivery. With a patient-first mindset, they offer a comprehensive solution to manage medical records, billing, appointments, and care team collaboration. Built for modern multi-specialty clinics, home health providers, and diagnostic centers, client help streamline clinical operations and enhance care outcomes.

Client set out to address these issues by designing a unified EMR platform capable of:

The Solution

The client implemented a powerful, cloud-native platform designed for intuitive usability, AI-assisted automation, and secure, compliant data exchange. Built to meet the needs of modern multi-specialty clinics, diagnostic centers, and home health services, the solution combines advanced AI capabilities with scalable cloud infrastructure to unify healthcare operations end-to-end. Leveraging technologies such as React, Java Spring Boot, NLP, and AWS security services, the platform ensures high performance, real-time accessibility, and adherence to strict privacy standards.

The platform features:

  • Healthcare Facility Management – Configure locations, rooms, and resources; manage team and role assignments; and streamline monthly invoicing for operational efficiency.
  • Appointments & Booking Management – AI-powered doctor recommendations based on specialty and availability, dynamic time slot management, quick rescheduling, and integrated daily notes to reduce scheduling conflicts.
  • Medical Records Management – A unified, secure view of patient histories, including allergies, medications, procedures, vaccinations, and referrals, accessible in real time across devices.
  • AI-Powered Chatbots & Ambient Listening – Utilizes NLP, OCR, and voice capture to transcribe consultations, extract data from scanned documents, and deliver contextual diagnostic support through advanced AI models.
  • Pathology & Radiology Modules – Enables lab and imaging center setup, HL7-based test result ingestion, and efficient external referral management.
  • External Integrations – Seamless connections with HealthLink (HL7) for clinical data exchange, Google Maps for location services, and major identity providers (Apple, Google, Microsoft) for secure single sign-on.
  • Payment Gateway Integration – Integrated Tyro Payments with automated invoicing, billing workflows, and reconciliation to accelerate revenue cycles.
  • Ambient Listening: Transcribe and structure voice-based clinical conversations in real time
  • OCR Document Processing: Extract diagnostic insights from scanned or uploaded documents
  • Smart Merge: Consolidate fragmented or duplicate medical records using AI-driven similarity scoring
  • Doctor Recommendation Engine: Context-aware matching of patients to providers based on history, specialty, and location
  • Symptom Analysis via Chatbot: Guided conversational interface for pre-consult triage and intake
  • Health History Predictive Summarizer: Summarizes patient records for physicians based on past notes and diagnoses

Business Impact

Reduced Clinical Admin Load

30% less manual documentation via voice and OCR

Faster Patient Onboarding

Profiles created in <5 mins

Improved Provider Efficiency

Unified medical history dashboard enhances decisions

Accelerated Revenue Cycles

Seamless Tyro integration, invoice auto-generation

Secure Team Collaboration

Role-based access and cross-team sharing

Compliance & Scalability

SOC2 readiness and cloud scalability with AWS

Testimonial

What our clients are saying

Key Milestones

  • Launch of AI-powered EMR with multi-user support (patients, providers, staff)
  • Successful onboarding of 20+ healthcare facilities and diagnostic centers
  • Completion of Tyro integration with real-time invoice and billing
  • Implementation of HL7 integration via HealthLink for pathology and radiology data
  • Rollout of AI Gateway for voice transcription, OCR, and data extraction
  • Launch of smart merge feature to consolidate fragmented records
  • Live deployments with clients including Nightingale, TCC, and Complete Intake
  • Integration of external logins (Google, Apple, Microsoft) with access control
  • Deployment of audit, access control, and compliance features for SOC2 readiness
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